Guest ClubA RIK. template

The loyalty program that lives on the table.

A guest scans the code at their table, joins in twenty seconds, and the restaurant's own system takes it from there: points, rewards, review asks, win-backs, and a host who answers the phone at 11 pm.

20 sto join, no app
2 hlater, the review ask
24/7phone answered, tables booked
Get this for your restaurantSee how a visit works
ABC Bistro
Table 12
Join the Guest Club.

Points every visit, and a free dessert the moment you join.

First name
Maria
Mobile
(214) 555 0198
By joining I agree to receive texts and emails from ABC Bistro. Reply STOP to cancel.
Join and get my welcome treat
Takes 20 secondsNo app, no card
ABC Bistro
You're in, Maria.

Your welcome treat is on this screen. Show it before you order.

50points

A free dessert.

Today only, one per new member.

Show this to your server.Issued Friday, September 18
Guest ClubMaria

Messages · ABC Bistro

Maria, welcome to the ABC Bistro Guest Club. Your welcome treat is on your screen, show it to your server. 50 pts to start. Text POINTS anytime.
+100 pts, Maria. Balance: 150. Thanks for coming back to ABC Bistro.
You just hit Silver, Maria. A free dessert is unlocked, tell your server on your next visit.
POINTS
Hi Maria, you have 250 points (Silver). Ready to claim: Free Dessert. Just tell your server.

One scan does all of this.

Nothing for the guest to download, nothing for the staff to learn beyond one screen at the till. The printed code on the table never changes, everything behind it can.

Scan at the table

One code per table, printed once. It carries the table number, so the restaurant learns which sections and which servers sign people up.

Join in twenty seconds

First name, mobile, one consent box. The welcome treat is on the screen before the server is back with water.

You're in, Maria. A free dessert. Show this to your server.

Earn on every visit

Scan again next time: 100 points, a text with the balance, and a four-hour lock so nobody farms points from one meal.

+100 pts, Maria. Balance: 150. Thanks for coming back to ABC Bistro.

Redeem at the till

The server types the guest's mobile on one screen and picks the reward. Not enough points? Nothing is deducted and the manager gets an email.

Free Dessert (200) · Apply reward → New balance: 50 pts

Ask for the review at the right moment

Two hours after a counted visit, once, and never again for thirty days. The Google link goes straight to the guest's phone.

Thanks for eating with us today, Maria. If you have 30 seconds, a Google review helps a local kitchen more than you would think.

Win them back

Thirty days quiet, a dessert offer. Sixty days, ten dollars off. Nothing after that, because a guest gone ninety days is not coming back for a text.

We miss you, Maria. Free dessert with any entree this week at ABC Bistro. Show this text.

The phone gets answered too.

A voice host that knows the menu, checks the real calendar, and books the table, 24 hours a day. Complaints and large parties reach a human. This is an actual test call, unedited.

Booked: Fri 8:30 PM, party of 8Reservations calendar, confirmation text sent, kitchen note: no special requests
JayThanks for calling ABC Bistro, this is Jay. Are you looking to book a table, place a pickup order, or ask a question?
CallerI'm looking to book a table for eight. This Friday at 9:30 or 8:30.
JayParty of 8 this Friday, around 8:30 or 9:30. Let me check for available slots. I can do Friday at 8:30, 8:45, or 9. Which time works for you?
Caller8:30.
JayGreat. Anything the kitchen should know, like a birthday, a high chair, any allergies?
CallerNo, nothing.
JayOkay, and what's your first name?
CallerMichael.
JayMichael, thanks. What's a good number for the booking?
Caller548 667 9784.
JayFive four eight, six six seven, nine seven eight four. That's right? Give me a second to lock that in. You're booked, Michael, for 8 this Friday at 8:30. We'll send the confirmation to that number.

What's inside.

Everything runs inside the restaurant's own GoHighLevel account. No app, no extra login, no per-guest fees.

12automations: join, points, tiers, review ask, redemption, win-back, confirmations, no-shows, handoffs
3pages: join, welcome treat, staff redeem, designed for a phone held at a table
2AI hosts: voice for the phone line, chat for texts and the website, one shared knowledge base
1print pack: QR and NFC codes for every table, ready for the print shop
Bronze → Goldtiers at 200 and 500 points, rewards priced in the dropdown so staff never guess
4 hlock after every award, so one meal is one visit
Text POINTSand the balance comes straight back, the feature guests use most
1 dayto install in a new restaurant from the snapshot

Want this in your restaurant?

Set up in a day, on your own GoHighLevel account, with the codes printed for your tables. Or, if you run an agency, the whole thing as a snapshot you can resell.

Talk to Rik
Guest Club is a template by RIK. Built on GoHighLevel. Demo restaurant and guests are fictional; the phone call is a real test.